Terms
Last updated: May 2026. The legal master version is the German one — this translation is provided for international visitors.
§ 1 Scope
These terms apply to all orders placed through our online shop by consumers and businesses.
A consumer is a natural person who enters into a legal transaction for purposes outside their trade, business or profession (§ 13 BGB). A business is a natural or legal person who acts in the exercise of their trade, business or profession when entering into a legal transaction (§ 14 BGB).
§ 2 Contracting party, contract conclusion
The purchase contract is concluded with:
Max Johann Hubert Hasenohr, OREN Fragments, Rheinsberger Straße 43, 10435 Berlin, Germany.
By presenting products in the online shop, we make a binding offer to conclude a contract for those items. You may add products to your cart without obligation and correct your inputs at any time before submitting the order. The contract is concluded when you accept the offer for the goods in your cart by clicking the order button.
Immediately after submitting your order, you receive a confirmation of receipt by email. This is not yet an acceptance of your offer. Acceptance takes place when we ship the goods.
§ 3 Contract language, storage of contract text
The contract can be concluded in German or English. The German version of the terms is the legally binding master.
We store the contract text and send you the order details and our terms by email. You can view the contract text in your customer account.
§ 4 Delivery
In addition to product prices, shipping costs may apply. See Shipping for details.
Delivery to packing stations or PO boxes is not possible.
§ 5 Payment
The payment methods available are shown during the checkout process.
Under § 19 UStG we do not charge VAT (German small business regulation). All prices shown are final prices.
§ 6 Retention of title
The goods remain our property until full payment has been received.
§ 7 Right of withdrawal
Consumers have the statutory right of withdrawal as described in our Withdrawal policy. We do not grant a voluntary right of withdrawal to businesses.
§ 8 Transport damage
If goods are delivered with obvious transport damage, please report this to the carrier immediately and contact us as soon as possible. Failing to do so has no consequences for your statutory rights, in particular your warranty rights — but it helps us to enforce our own claims against the carrier.
§ 9 Warranty
Unless expressly agreed otherwise below, statutory warranty law applies.
For consumers, the limitation period for claims relating to defects in newly manufactured goods is two years from receipt of the goods. For businesses it is one year from transfer of risk.
§ 10 Liability
For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation:
- for injury to life, body or health,
- for intentional or grossly negligent breach of duty,
- for warranty promises, where agreed,
- under the German Product Liability Act, where applicable.
In case of slight negligence, our liability for breach of material contractual obligations (cardinal duties) is limited to foreseeable damages typical of the contract. Otherwise, claims for damages are excluded.
§ 11 Dispute resolution
The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution before a consumer arbitration board.
§ 12 Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the country in which the consumer is habitually resident.